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Client Services

TNI specializes in tailoring programs to meet the needs of our clients. With us, there is no such thing as cookie cutter. TNI continues to raise the bar in the industry with the services we provide. To learn more about each of our Client services please follow the links below:

  1. Full Development of Marketing Programs
  2. Database Design & Management
  3. Customized Reporting
  4. Call Center Services
  5. Individual Account Managers
  6. Marketing Directors
  7. Effective Printing
  8. Website Development & Email Services
  9. Experienced Staff
  10. Feedback Channels

Client 10 Point Service Package




  1. Full Development of Marketing Programs
  2. We supply all marketing materials necessary to ensure a successful program. This can include: full colour laminated ID badges which are produced to meet client and legal specifications, client coordinated hand outs customized to the individual campaign, and marketing materials to be presented to the customer/donor to explain the benefits of the program.

    In addition, we provide training manuals customized to each client's individual campaign, full classroom and field training in areas selected or approved by the client, as well as ongoing feedback reports through a multitude of routes, including toll free numbers and customized reporting of results to meet the client's needs.

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  3. Database Design & Management
  4. We design and manage the databases for agencies and clients for tracking and reporting purposes. The essence of a good program is accurate and timely reporting. This produces quantitative and accurate information that enables the client to measure and gauge the success of their program. We have a dedicated and experienced database staff that will design and build a database to meet individual client requirements, with daily, weekly and monthly reporting.

    This allows the client accurate financial reporting with commission reports, production goal monitoring with summaries, and accurate quality control reporting.

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  5. Customized Reporting
  6. At TNI we understand that every client has different needs. We tailor our reporting to suit the requirements of your organization. Whether you need to know the details of your program from a specific city, or from a specific date range we can provide it to you. With our accurate reporting, not only does it assist you, but it assists TNI in making informative decisions.

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  7. Call Center Services
  8. TNI offers inbound and outbound order verification services and outbound telemarketing initiatives. All Call Centre services are available in English and French, and can be customized to meet the client's specific needs.

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  9. Individual Account Managers
  10. Clients are provided with an individual Account Manager from Program inception onwards. They have the knowledge and experience to guide both the client and program through the setup process and with regular customized reporting from TNI are able to ensure a successful program for each client. Each Account Manger is supported by a dedicated team to ensure that each program reaches its full potential. This ensures that the client can always reach either the Account Manager, or a member of that account team to ensure full accountability.

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  11. Marketing Directors
  12. TNI’s Marketing Directors service our agencies to ensure each agency is operating at the highest possible standards. They travel to our offices regularly and are directly involved with the training, development, and maintenance or each new and existing program.

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  13. Effective Printing
  14. Effective Printing Inc. is a professional print shop associated with TNI which offers a wide array of services to meet the marketing, advertising and everyday printing needs of your organization.

    Effective Printing specializes in short run print jobs that a lot of the times are uneconomical for larger print organizations to attempt.

    Members of the TNI family receive organization discounts to make the already attractive pricing even more competitive. Being a member of the family also means an established account with Effective Printing, and attractive payment options.

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  15. Website Development & Email Services
  16. Go virtual with your business! TNI’s experienced and professional IT staff can enhance your business with professionally designed web pages at competitive prices. Whether you are looking for a basic website or a high end website complete with online purchasing capabilities, we can provide it for you. We can also register, set up and maintain your email addresses.

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  17. Experienced Staff
  18. At TNI, our staff has over 50 years of combined experience in the direct marketing industry. This means that when we work together with our clients, the decisions made come from those years of experience, and not guesses. We are able to draw on our experiences to ensure your program is a success and foresee any problems that may arise, before they have a chance to occur.

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  19. Feedback Channels
  20. TNI welcomes feedback from members of the general public who have been approached by one of our field representatives, and we have made it easy for them to be heard. TNI has a toll free number that is designated specifically for this purpose, as well as an email address. This contact information is provided to all individuals and we receive compliments, concerns, and questions on a daily basis.

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