TNI The Network Inc. is one of the largest on-site professional fundraising companies in North America. Our teams of professionally trained representatives participate in community fundraising campaigns that have made a significant social impact on behalf of a list of distinguished non-profit clients, including the Canadian Red Cross, UNICEF, the Canadian National Institute for the Blind, the World Wildlife Fund and Plan International Canada. We are an industry leader with continued year-over-year growth and are seeking qualified individuals to join our team!
ACCOUNT MANAGER
Position status: Full Time, permanent
Position objective:
Reporting to the Director of Client Services, the Account Manager is an energetic and detail-oriented individual who will support and help our marketing programs grow. The position is primarily responsible for the delivery and day-to-day management (support, monitoring, tracking, and assessment) of our face-to-face programs to ensure client satisfaction and that revenue targets are met.
Salary: $40k-45k p.a.
Duties and responsibilities:
Implementation:
• Work with clients/agencies/management/peers to help strategize, set timelines, design, and execute activities related to face-to-face canvassing and other marketing initiatives.
• Work with clients/agencies/peers on a day-to-day basis to ensure campaigns are running smoothly, timelines are being met; goals are being achieved, and approved strategies are abided by.
• Provide management with appropriate client data on an as needed basis within set guidelines.
• Provide training and client related updates, arrange for presentations, supply appropriate materials, and monitor canvassing to help ensure that the message reflects the image of the organization/client and meets the goals of the program.
• Monitor and assess customer statistics on a regular basis and recommend actions and strategies to increase revenues.
• Edit and assist in the creation of program materials.
• Monitor the weekly results of programs and report on progress at team meetings.
Creative:
• Identify campaign themes, research content, and provide appropriate quality recommendations to management. Research facts and statistics for our promotional materials.
• Develop new ideas appropriate for the marketing program and present these to management within relevant deadlines.
• Be constructive in the objective review of existing marketing programs and present ideas to management when requested.
Qualifications/Job Requirements:
Education and experience:
• High School Diploma
• University Degree an asset
• Previous Work Experience in the fields of fundraising or direct marketing an asset
Skills and competencies:
• Fluent in English
• Fluency in French an asset
• Excellent verbal and written communication skills to obtain and relay accurate information
• Ability to organize workloads and set priorities
• Ability to manage several tasks concurrently
• Deadline-Driven and detail-oriented
• Ability to demonstrate initiative and work independently
• Excellent computer literacy, including the Microsoft Office suite of programs (Outlook, Excel, Word and PowerPoint)
• Ability to work pro-actively and effectively within a team, providing support when team members are busy or away
• Ability to develop effective relationships with staff at all levels as well as with external clients and agencies
• Independent and effective problem-solving and decision-making capabilities
•Windows OS
• Audio/Video
Contact person for resumes and inquiries about the position:
Madeline Magureanu, Director of Client Services
mmagureanu@TNInetwork.com
CUSTOMER SERVICE FUNDRAISER
Job Duration/Type: Full-time, Permanent
Salary: $17 - $22 per hour
